While it is very rare to receive complaints about the level of service at Victor Trophies Limited should you need to complain please email us at [email protected] giving full details of issues you have experienced, this will give us a chance to do our upmost to put them right. We will acknowledge your complaint within three working days of receiving it.
All complaints will be treated as strictly confidential. Please note we welcome general feedback, as we are always looking to fine tune and improve the experience for our customers.
The Company warrants that the goods are of satisfactory quality. If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 30 days of the discovery of the defect and give the Company a reasonable opportunity to inspect the goods in question. The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company. The Company shall not be liable for engraving errors due to incorrect information and/or spellings supplied by the Buyer or his agents.
The Company's liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.
Limitation of liability
The Company's liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the original value of the goods and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party's obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
You may have received a promotional code from Victor Trophies Ltd. If you have received such a code, you can enter it into the checkout page, to benefit from the relevant discount.
Promotional discounts only apply to the cost of the items ordered and the engraving, and not to postage and packaging costs.
Promotions last for a limited time only, and Victor Trophies Ltd reserves the right to suspend or cancel the promotion(s) at any time.
If you have any more queries relating to our promotions please make an enquiry via the contact facility.
Within a reasonable period of time from receiving goods the customer has the right to cancel an order. All goods must be returned in the same condition as they were received at the customers expense.
Goods that have been engraved by Victor Trophies Ltd, at the customer's request cannot be cancelled.
Please notify us by e-mail before returning goods, we will advise you within three working days of the return address for the product.
The cost of the cancelled product will be returned within 30 days of receiving the goods. A charge of 25% of the value of the order to cover the costs of re-polishing, packing and re-shelving awards will be deducted. This does not affect your statutory rights as a consumer.
Please note, we use PayPal as our payment gateway, and in order to process an order you must comply with and agree to all the terms and conditions which they specify.
Only PayPal takes the details of your payment card, and we do NOT have access to that information. Payments are made from the customer to Victor Trophies Ltd via PayPal.
Every reasonable effort has been made to ensure the accuracy of the images, prices, and details of the products listed on this site. Should a discrepancy arise between the contents of the site and the products you receive, you are entitled to return the product provided you comply with our returns policy.
All sizes and capacities are approximate and we will not be held responsible if an item is smaller or larger than that stated.
Small design/colour changes to figurines or trophies may be implemented by the manufacturer without prior notice which is not within our control. All descriptions and information are not subject to a guarantee of accuracy although every care is taken.
On engraved goods no responsibility can be taken by Victor Trophies Ltd for any mistakes made by the purchaser in ordering their goods.
Victor Trophies are not liable for any damage or injury incurred by the customer as a result of purchasing the products from this site.
By purchasing a product, you also consent to any terms and conditions laid down by the PayPal payment gateway.
If you have any more queries relating to our Conditions of Use please make an enquiry via the contact facility.